New England Surgical Suites is committed to providing a comfortable and supportive atmosphere for every patient.
To ensure an efficient and relaxed surgical experience, we recommend that you refer to the following in preparing for your procedure:
Advanced Orthopedic Care
New England Surgical Suites offers outpatient Advanced Orthopedic Procedures such as total joint replacement and spine surgery. Performed by experienced and highly trained clinicians, we are dedicated to restoring quality of life to those who suffer from joint and back pain.
We offer a comprehensive surgical experience, starting with pre-screening through follow-up care at home. Quality care and patient engagement are our top priorities. We equip our patient with extensive educational resources and staff support to ensure each patient can get back to doing what they love.
For detailed information on advanced orthopedic surgeries, such as total knee/hip, total shoulder and spine surgery please click here.
Patient Notification Documents
To properly prepare for your procedure, please make sure to read the documents linked below:
Preparing for Your Surgery
To properly prepare for your procedure, please make sure to observe the following guidelines.
Before Surgery
Prior to your procedure, you will receive a link to your patient portal so you can complete a pre-surgery questionnaire. Please complete this questionnaire as soon as possible. This will include a review of your medical history, allergies, and medications.
A registered nurse from New England Surgical Suites will contact you via telephone one business day prior to your surgery to provide you with the final details of your procedure and provide you with your arrival time. If you have not been contacted by 3 PM the day prior to your procedure, please call New England Surgical Suites at 844-258-4355.
Eating & Drinking
Guidelines for eating and drinking prior to your surgery will be provided to you by your physician or a Surgery Center Nurse. If you take a GLP-1 medications for diabetes or weight loss, a special diet is required the day prior to your procedure. Please be sure to carefully adhere to these guidelines; failure to do so can result in the rescheduling of your surgery.
Prescriptions
If your physician has provided you with a prescription, during your office visit, to be taken after your surgery, please have that prescription filled before your surgery. Please note there is not a pharmacy on our premises, however, there are many pharmacies located nearby. Should you need assistance locating a convenient pharmacy; our team will gladly assist you.
Any questions or concerns related to a prescription must be handled by your surgeon. Please contact your surgeon’s office directly for assistance.
Responsible Adult
Your safety is important to us. You will need to arrange for a responsible adult, age 18 years or age or order to:
- Drive or accompany you home after your procedure
- Remain with you for 24 hours after your surgery, if you receive anesthesia or sedation
Your surgery will be canceled if a responsible adult is not available. For patients under the age of 18, a parent or legal guardian must remain at new England Surgical Suites during the entire surgical stay.
Your Surgical Appointment
Scheduled surgery times are subject to change due to the nature of the surgical process. Therefore, we ask that you please keep the entire day of your surgery open for any possible changes. You will be contacted one business day prior to your procedure to confirm your surgery time. If your surgery is scheduled on Monday, you will be contacted on Friday.
Please contact your surgeon or doctor before the day of your surgery if:
- You experience noticeable changes in your health since your most recent doctor visit, which may include minor issues like a cold or changes in body temperature. Even if you don’t think it’s serious, it is best to let your doctor know.
- You think you may be pregnant.
- You have forgotten to mention relevant medical conditions such as latex allergies, diabetes, and heart/kidney/liver issues. As a rule of thumb, these types of conditions should be disclosed to your physician before any treatment (surgical or otherwise) is recommended and administered.
- You are taking any medication (prescription or over the counter) that your surgeon or physician is not aware of. This is especially crucial due to the potential of unpredictable drug interactions with anesthesia.
Estimating the price of your surgery:
As an outpatient provider, our prices are low while our expertise and care remain unmatched. You can find the estimated out-of-pocket cost of your surgical procedure by using our online price estimator.
The Day of Your Surgery
The Morning of Your Surgery
- Bathe or shower at home before surgery but do not apply lotion, cosmetics, or deodorant. If surgery will be on a hand or foot, artificial nails and nail polish should be removed.
- Do not wear makeup, jewelry, contact lenses, or hair styling products. If you cannot leave your contact lenses at home, please bring your storage case as contact lenses are removed prior to surgery.
- Wear loose, comfortable clothing.
- Leave all jewelry, cash and valuables at home. We are not responsible in the event of a loss.
The Day of Your Surgery
You should arrive promptly for your surgery at the appointed arrival time to ensure an efficient admission process. Our reception team will register you and notify your caregivers of your arrival. If you are under 18 years of age, you must be accompanied by a parent or legal guardian.
Don’t forget to bring:
- All valid insurance cards
- A government issued photo ID or driver’s license
- Accepted forms of payment, if a copay or coinsurance payment is required
- An Advance Directive if applicable
Consent
You will be asked to sign forms giving your consent for surgery and anesthesia. If you are under 18, a parent or legal guardian must accompany you and sign the consent forms.
After Your Surgery
Recovery
After surgery, you will be placed under observation in our recovery room. When you and your nurse have determined that you are ready, the person that accompanied you will be able to join you until you are ready to be discharged.
The time you spend in the recovery room is based on the procedure performed and/or your physician’s specific instructions. Usually, most outpatient procedures require no more than one to two hours in the recovery room.
Discharge Instructions
You will receive written, post-surgery instructions regarding diet, activity and medication use prior to discharge. For optimal healing, please follow your instructions carefully. We recommend that you rest and arrange for a responsible companion to stay home with you for the first 24 hours after your procedure.
For the first full day after your procedure, we advise that you refrain from the following activities, especially if you received sedation or anesthesia:
- Driving and operating heavy machinery or equipment
- Signing or consenting to documents of legal significance or making critical decisions
- Drinking alcoholic beverages, using marijuana products or taking medications that are not included in your doctor’s instructions (over the counter or prescription)
- Engaging in any physical activity that requires exertion (lifting heavy objects, exercising, etc.)
At Home Care
After you return home, be sure to follow the instructions the nurse gave you regarding diet, medication and rest. Your physician will require a follow-up visit. If this has not been scheduled, please call your surgeon’s office as soon as possible.
A nurse from New England Surgical Suites will contact you the next business day after your surgery to check on your recovery and answer any questions you might have. If your procedure was completed on Friday, you will be contacted Monday. Holidays may impact the timing of follow-up phone calls
If you experience any problems or unexpected health issues, please contact your physician as soon as possible.
Please contact your physician’s office if you have:
- Bleeding that soaks through your dressing
- Nausea or vomiting that lasts more than 24 hours
- Uncontrolled pain despite taking pain medication as prescribed
- Signs or symptoms of infection which may include:
- Fever 101⁰ or greater
- Open incision
- Increased soreness, pain, or tenderness
- Red streaks, increased redness, or increased puffiness near incision
- Colored or bad smelling drainage from incision
If you feel you are experiencing a life threatening emergency, please call 911.
Within 30 days after your procedure, you may receive a patient satisfaction survey via email or postal mail. Meeting our patients’ expectations is important to us, and we would love to hear about your experience with us. We do ask that when completing the survey that you only evaluate your surgery center experience. Please do not include your interactions with your physician office or postoperative therapy. We value your feedback. Thank you.
Billing
Our facility accepts most major commercial insurance, HMO/PPO plans, Medicare, Workers Compensation, and other government sponsored health coverage. Please contact us at 844-258-4927 if you have any questions regarding your insurance coverage.
Request your Medical Records
If you need a copy of your Medical Record or need to submit a request on behalf of a patient, please click here for more information.
